Zerodha users complain of outage on Monday morning


NEW DELHI: Traders on Dalal Street reported they were facing problems in executing trades on Zerodha and Angel Broking in the morning on Monday. Traders complained of suffering losses as markets surged in the initial trade.

Zerodha, Upstox and some of the other discount broking companies have come under fire for repeated server outages in the recent past.

A spokesperson for Zerodha said there were some intermittent order placement errors on Kite for a few minutes but that has been resolved now and trades are being executed properly. A spokesperson for Angel Broking denied there was any technical glitch and said trading was functioning normal.

In the meantime, HDFC Securities said it had blocked trading in NSE cash due to a technical glitch and requested customers to place cash orders on BSE in the morning. The matter was resolved later on.

Last week, when NSE shut the exchange for trading, some of the brokers came under fire after they squared off client positions without their explicit permission on BSE. Brokers however justified their move blaming NSE for delayed communication.

“Intraday (MIS/CO) trades are taken with margin, as low as 5 per cent of value. Pre-Condition: positions will be forced closed before close as they carry higher risk. Until 3.20 pm, we didn’t know timings would be extended. So sticking to normal square-off timing was the right thing to do,” said Nithin Kamatha, CEO of Zerodha, in a tweet.

“The risk is way higher if those leveraged positions are short as they carry the additional risk of short delivery & auction. Auctions can happen at as much as 20% or more away from the current market price. So it was a no-brainer, we couldn’t expose clients to that risk.”

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Meanwhile, an NSE spokesperson said all operations on the NSE platforms were functioning smoothly. Ashishkumar Chauhan, CEO of BSE, also denied any glitches. “No one has reported any problems in trading at @bseindia today or last week any day,” he said in a tweet.





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