Firstly, do you or any of your staff ever work remotely, or while on the move? Even if the answer is no, which would be something of a rarity these days, when have a quick think about the different communications systems you use – including apps – and list them.
If the words ‘computer’ and ‘mobile phone’ spring to mind, you’re already nicely set up to roll out a unified communications system for your business. Unlike historical upgrades such as fax machines to internet-linked computers and desk phones to smartphones, the rollout is much simpler, cleaner, and cheaper.
The Real Problems with Implementation
Ultimately then, if you already have a network of computers, access to quality broadband, and reasonably up-to-date mobile devices, you’re well on your way. Unified Communications (UC) primarily uses cloud-based platforms – not hardware – meaning the equipment you have is likely to be fully compatible with most UC providers.
In fact, the biggest concern amongst any businesses looking to implement UC is how the workforce will take to it. A definition of technology as a whole, published by Medium.com, provides an interesting perspective on bringing new technology into any new environment: “Technology isn’t an industry, it’s a method of transforming the culture and economics of existing systems and institutions.”
And ultimately, this is the end goal of introducing your workplace to UC – ensuring that its many benefits and features are embraced by your people and that you all share in its rewards together. Unified Communications by Gamma comes with an ideal level of support for SMEs, and any others businesses undertaking a digital transformation in the workplace.
…and the many, many benefits
So, with little anticipated trouble in implementing the software, and perhaps a little more in getting your staff used to it, it’s time to enjoy its fantastic capabilities. While it may take a little time to get used to communicating with your customers, instantly, using the likes of chat platforms, the immediate difference you’ll feel is how you interact internally.
Businesses often find that once staff become used to the platform, the level of communication within the workplace becomes better. Collaborative working tools, in particular, allow people who would normally have to huddle around one workstation to consistently engage with one another while progressing projects. Especially if you begin by rolling out group chat and instant messaging programmes, like Skype, which many people are already familiar with, the implementation is usually much smoother than anticipated.
The only significant hardware issue you may encounter, initially, is the memory of computers and laptops that have previously been run for independent working. However, modern systems should have no trouble with a few more tabs open – provided they’re plugged in and powered up sufficiently throughout the day!
Ultimately, if trepidation over investing in new hardware has been a stumbling block for you – fear not. Unified Communications platforms are designed to work with the technology most of us already use every day, and will remain scalable, and flexible for many years to come. Inevitably, something better will come along to replace it – but the chances are that won’t be for a long, prosperous time.