What to do if your flight is cancelled as hundreds are left stranded after Thai Airways cancels all routes to UK and Europe


HUNDREDS of Brits have been left stranded in Thailand after Thai Airways cancelled all of its flights to Europe.

It follows the tensions between India and Pakistan that led to the sudden closure of the Pakistani airspace.

 Hundreds of passengers have been left stranded after Thai Airways cancelled all flights

Viral Press

Hundreds of passengers have been left stranded after Thai Airways cancelled all flights

The situation has led to many angry tourists being stuck at the airport with no information on what they should do.

The Thai flagship carrier flies to a number of airports across the UK, including London, Manchester and Birmingham.

If you’re one of the passengers affected, here’s what you need to know…

What should I do if my flight is cancelled?

Passengers should check before travelling to the airport if their flight has been cancelled.

 Flights have been cancelled due to the current tensions between India and Pakistan

Viral Press

Flights have been cancelled due to the current tensions between India and Pakistan

If it has been then passengers should contact the airline immediately to see what is currently being offered in terms of an alternative flight.

The airline may advise passengers to wait at the airport or to avoid travelling to it ahead of any further information.

Thai Airways has advised its passengers to “Please contact our THAI Contact Center at +662-356-1111 (24 hours) and press 911 for English assistance for more information.”

Passengers who are stranded could be covered if their flight is cancelled and should check if they are eligible for compensation.

What help can I get from my airline if my flight is cancelled?

Refreshments and accommodation must be offered depending on the delay before the next available flight.

In some cases, passengers will need to pay for food and accommodation and try and claim back the costs after the event.

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 Brits should contact the airline to find out what is happening with their flight

Viral Press

Brits should contact the airline to find out what is happening with their flight

The airline is obligated to get passengers home although this may be a slow process depending on the extent of the cancellations.

Can I get compensation if my flight is cancelled?

Under EU regulation, if a flight is cancelled, the passenger must be given a full refund or a replacement flight, depending on the situation.

However, the reason for the cancellation can affect any compensation claims.

If the situation is deemed an “extraordinary circumstance” meaning out of the airlines control then compensation is not offered.

Thai Airlines cancels ALL flights to Europe as India-Pakistan crisis sparks travel chaos in Asia

This can include airport strikes or bad weather which the airline is not able to deal with themselves, although passengers can contact the Civil Aviation Authority (CAA) if they feel the airline is at fault.

Delayed flights can only be given compensation if it is delayed for more than three hours and is an EU based airline or is flying to or from an EU airport.

Passengers who are delayed for more than five hours are entitled to a full refund, according to the CAA.

It’s not clear at this time whether Brits affected by Thai Airways cancellations will be given compensation.

Am I covered by my insurance if my flight is cancelled?

Whether your travel insurance covers a cancelled flight will depend on the policy.

Stranded passengers are advised to check their policy.

If Brits booked their flights through a package holiday provider, their trip should be ATOL protected.

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Thousands of travellers were affected earlier this year after Primera Air went into administration.

The airline went bust which resulted in all flights being grounded, leaving many stranded abroad.

As the majority of flights were booked without a package holiday provider, they were not protected like Monarch Airlines customers, who were repatriated when the airline folded in 2017.





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