A COUPLE found out the hard way what happens if you fail to make it back in time for your cruise.
The two passengers arrived to the port in Miami 45 minutes late, only to find the Symphony of the Sea ship had left without them.
They were filmed running to the ship waving their hands, only for the the ship to leave.
It isn’t known if they managed to board the cruise ship at a later port or were forced to travel home.
Cruise passengers can make sure they don’t fall foul of the rules as well as what to do if they end up missing their cruise.
How can I make sure I don’t miss the cruise ship?
According to CruiseCritic, makings sure you are aware of the time difference is important to not fall victim of arriving at the wrong time.
Setting an alarm for the time to make the way back to the ship is the best way to avoid missing the leaving time.
Booking a private excursion can also run the risk of missing the departure as they are not run to the time of the cruise.
Passengers should either book a cruise ship excursion which will return them to the ship on time, or to allow at least a couple of hours after a private trip to make it back to the vessel.
Before leaving the ship, you should make sure to have copies of all documents such as passports, credit cards and ship details such as the name, number and dates of the cruise.
The phone number for the country’s embassy as well as the cruise liners customer service line are also advised in case of an accident.
Will the cruise ship wait for me?
A cruise ship runs on a strict schedule so they are often not able to wait for every single passenger who is late.
This can depend on the cruise line, as well as how many passengers have not boarded on time.
On their website, Norwegian Cruise Line warns: “In all ports of call, it is also the guest’s responsibility to be back onboard the ship no later than one hour prior to the ship’s scheduled departure time.
“Please be aware that shipboard time may differ from the port of call and it is the guest’s responsibility to follow the shipboard time.”
Royal Caribbean also says: “Boarding cut-off times for any port of call, destination or point of departure are as announced on the applicable cruise or cruise tour.”
What should I do if I miss the cruise ship?
If you find yourself stranded on land, you should first find a port assistant who can help you get in contact with the ship.
Some ships may remove all luggage while others will carry on to the next destination with it.
If you cannot get hold of the port agent or the ship, then contacting the embassy of the country or your own embassy is the next step to find out the next steps.
You may be able to join at the next destination where the ship has docked to continue with the trip.
Any expenses paid to rejoin the ship such as food, accommodation or transport are not covered by the cruise liner and will be at your own expense.
This is why it is important to have all details photocopied such as credit cards and passports.
If returning home, then flights back will not be refunded, nor will the remaining part of the trip that is missed or shipping fees for any items left on board.
A devastated couple were left stranded after a change in the cruise itinerary meant they arrived hours after the ship departed, Sun Online Travel previously reported.
Kevin Rohrer and his girlfriend arrived to board at 3:30pm for a 5pm departure, only to find the time had changed to 1pm.
Brits should always take out travel insurance before a holiday to make sure they are covered for an incidents.