Kapture CRM, which has channels in 15 countries including Singapore and the USA has increased its footprint in the Indian market by this partnership. Vogo will be using Kapture’s ticket management system to manage queries generated through multiple platforms. A unified dashboard facilitated by Kapture will include all queries and requests raised by Vogo customers across multiple sources such as Facebook, Twitter, Vogo app, calls or even emails.
The queries can be related to refund, fuel refund, maintenance and more. All such issues will be converted into tickets. These tickets, updated with customer details and issue points, will be configured and directed to the respective agent or service team. A resolved ticket will then be disposed of from the same window after being marked.
In a statement, Sheshgiri Kamath, co-founder & CEO Kapture CRM, said, “The immediate goal of this partnership is to help Vogo provide customer support across multiple channels and resolve customer queries faster.”
“Our partnership with Kapture CRM will help us consolidate all our customer queries from multiple channels on a single dashboard which will make the process more efficient, we can categorize the queries as per priority and provide timely solutions, leading to effective issue resolution & satisfied customer,” said Padmanabhan Balakrishnan, co-founder & COO, Vogo Bikes, in a statement.