In his new role, he will lead the finance business support, investor relations, financial planning and analysis, accounting and tax functions globally. Prior to joining Uniphore, he was a partner at PwC for more than 20 years, where he has acquired both domestic and international expertise across not only finance but software as a service (SaaS) models and global operations.
“The wave of AI and automation disruption in customer experience was led by startups. With the exploding demand for these products, the industry is poised to have a new set of market leaders with scale,” said Umesh Sachdev, CEO and co-founder of Uniphore.
“Stéphane is the right leader to guide our company through this era of rapid growth and global expansion,” Sachdev added.
In 2020, Uniphore saw a year of approximately 300% growth, adding new and expanding existing customer licenses, inking major partnerships with some of the world’s largest CX business providers, and adding more than 100 employees globally.
Berthier has over 30 years of experience in high tech and has spent the last 23 years in Silicon Valley working with public and venture-backed technology companies. He has extensive experience working on initial public offerings and has worked with many rapidly growing companies such as Adaptive Insights, Proofpoint, VMware, Splunk, ServiceNow, Crowdstrike and Databricks.
“Uniphore’s achievements and its momentum are testaments to the tremendous value that its technology brings to organisations,” said Berthier. “I am truly looking forward to taking Uniphore to new levels of success as it transforms the industry.”