Technology

Unexpected Roku outage leaves thousands fuming at frozen TV screens


Over 5,500 users had complained about experiencing problems with Roku. Credit: Currys

Roku’s smart TVs experienced a significant service disruption on Wednesday evening, resulting in frozen screens and infinite reboot loops.

The outage reportedly affected the company’s streaming devices and Roku TVs from TCL, Hisense, and other manufacturers.

Users took to social media to upload pictures of frozen screens on their Roku devices and the company confirmed it saying ‘they were working quickly to resolve it’.

Roku got the message pretty quickly, telling customers it was working hard to resolve the issue.

‘If you are trying to activate your device, please try again later. Our priority is to get this resolved as soon as possible, and we ask that you bear with us as we manage this issue,’ it added.

Over the past 24 hours, a number of users reported the issue to the tech outage monitoring website, Downdetector.com.

At its peak, over 5,500 users had complained about experiencing problems with Roku.

‘It is upsetting that when Roku has a problem, the Smart TV is useless. Unable to access DVD or anything else for that matter,’ complained one user on Downdetector.com.

Other customers reportedly had trouble using devices connected to the HDMI ports of their Roku TV, such as cable boxes or gaming consoles, during the service outage since the TVs were unable to activate after a factory reset. 

However, some were quick to find workarounds for the issue as a Reddit user listed instructions on how the HDMI ports could be used again by performing a hard factory reset.

At 4 am this morning, the company announced that they had resolved the issue and services appeared to be operational again for those who had experienced the downtime.

‘We believe this service interruption has now been resolved. We apologize for the inconvenience and thank you so much for your patience!’ said Roku.

Metro.co.uk has reached out to Roku for comment.


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