Personal Finance

Thousands of households set to receive extra £150 boost due to power cuts from Storm Arwen

This boost with be given right Christmas to help affected families. People living in North Wales who were left without power for days are set to receive hundreds more in compensation as the storm brutally affected the Scottish Power (SP) network over the weekend.

Houses and businesses across the region and other parts of the UK were plunged into darkness and left without electricity for long periods.

Scottish Power chiefs, SP Energy Networks, have announced they are giving an additional £150 per household, to those off for more than 48 hours, as an apology for the disruption caused.

The £150 payment will be in addition to the statutory compensation and paid ‘proactively’ to around 8,000 customers before Christmas.

SP Energy Networks said the ‘goodwill sum’ will be added to the standard compensation which homes effected by blackouts already receive.

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This payment “represents more than the average customer pays for our services over a one-year period,” they said.

Any customers left without electricity for more than six days could see as much as £780 in compensation.

Frank Mitchell, chief executive of SP Energy Networks, said: “We are incredibly grateful to our customers for their patience as our engineers worked tirelessly to make repairs safely amid some continuing challenging weather conditions, but we also appreciate the worry and uncertainty over the length of time without power has brought to some customers.

“We apologise again to everyone affected by the damage to the power network caused by the storm.


“The devastation right across the communities we serve from Fife, Lothian & Borders, Dumfries & Galloway, Cheshire, North & Mid Wales from north easterly wind speeds of up to 97mph, was far greater than we have seen for at least 25 years.

“Our full resources were deployed to make repairs, with a team with a team of 1,000 staff involved in emergency action and direct field response, also supported by our customer service teams managing calls and customers in our service centres.”

Mr Mitchell said engineers had worked daily “from first light until the small hours” to make repairs as quickly and as safely as they could.

He continued: “While our early storm response was hampered by road access due to fallen trees and significant storm debris.

Many properties in the region were left without power following the storm and their teams have been working tirelessly to restore power to 200,000 households in the UK impacted, connecting 88 percent of people in the first 24 hours following the storm and 96 percent within 48 hours.

As a Category 2 storm, SP Energy Network customers are entitled to statutory payments are £70 for domestic and commercial properties which were off supply for more than 48 hours, and £70 for every additional 12 hours up to a maximum payment of £700.

The £150 refund will be made directly to around 8,000 households, before Christmas, which were off supply for more than two days, with the Guaranteed Standard Payment being paid in due course.

Each household affected is entitled to:

  • Two days off (48 hours): GSP £70; SPEN goodwill £150; total £220
  • Three days off (72 hours); GSP £210; SPEN goodwill £150; total £360
  • Four days off (96 hours): GSP £350; SPEN goodwill £150; total £500
  • Five days off (120 hours): GSP £490; SPEN goodwill £150; total £640
  • Six days off (144 hours): GSP £630; SPEN goodwill £150; total £780


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