Taking a cab? Uber, Ola issue safety guidelines to tackle coronavirus


The novel coronavirus pandemic has caught the world by storm and disrupted normal lives. From creating a bloodbath in the stock market to causing major upheavals in the travel and tourism industry, it has shaken most businesses across the globe. With over 100 infected individuals, India is deploying precautionary measures to tackle the spread of Covid-19.

Joining the list of companies taking measures to reassure customers, ride-hailing giants Ola and Uber have listed the necessary steps to maintain safety of both its customers and driver partners.

Ola, in a statement, said that its driver partners have been given hand sanitizers and face masks. They have also been trained in keeping personal and cab hygiene. “If drivers notice customers displaying flu like symptoms, they will immediately reach out to 24×7 Ola Care helpline,” read the statement, adding that drivers are strictly advised to self quarantine themselves if they display the symptoms.

Ola added that passengers should contact the company is that have taken a ride in the past seven days and tested positive for Covid-19 or displaying symptoms. Should a driver test positive, the company will reach out to the customers and concerned authorities. Equally, customers can reach out to the Ola helpline if he or she feels they have come into contact with any driver/customer displaying the symptoms. The company also asked customers to use a hand sanitizer or wash their hands with soap after every ride.

Meanwhile, Uber, in a statement, said it will “temporarily suspend the accounts of riders or drivers confirmed to have contracted or been exposed to COVID-19.” It added that drivers diagnosed with the virus will be asked to self-isolate and will receive financial aid for 14 days while their account will be on hold.

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Uber said it is working to provide drivers with disinfectants to help them keep their cars clean. “Supplies are very limited, but we’re partnering with manufacturers and distributors to source as much as possible. We’ll be prioritizing distribution to drivers in cities with the greatest need,” said a statement. Uber added that it is consulting with an epidemiologist to make sure its efforts as a company is grounded in medical advice.





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