Finance

Stunned customer told they owe almost £5,000 for one MONTH’S energy after switching companies


A BRITISH Gas customer was shocked to be told he might have to pay almost £5,000 for ONE MONTH’S bill after a recent switch.

The quote stated that the customer of a three-bed terraced home could be paying a whopping £50,000 for a ten month energy plan.

British Gas said the error can happen when customers are switched from a company gone bust

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British Gas said the error can happen when customers are switched from a company gone bustCredit: Alamy
The customer showed Redditors his extortionate gas bill

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The customer showed Redditors his extortionate gas bill

The eye-watering estimate turned out to be a cock-up after the Brit changed from another supplier.

The customer told Reddit: “I started setting up my direct debit for British Gas after being switched to them.

“And this was what they proposed my payments should be, I live in a three-bed terrace house.”

Other users joked about what could be causing the mix up: “Is that a three-bed with 100 acres growing ‘special’ plants?”

“I think it’s a three-bed terrace with a fallout shelter to house 40 people in the cellar?” another said.

One joked: “This is what parents see when you leave the upstairs lights on.”

Another user said they had experienced this with another gas supplier, when they were quoted a direct debit of £3,000 a month.

Centrica, the parent company of British Gas explained that the massive figure can appear on occasions when the customer has been transferred from a supplier that has gone bust, called the ‘Last Resort Process,’ with the incorrect figures pulled from the defunct company’s account.

A spokesman said: “It looks like there has been a mistake in the data that has been shared with us via Ofgem’s Supplier of Last Resort Process.

“We’ve previously flagged this issue to Ofgem and we’ve already put additional processes in place to ensure our system picks up any anomalies.

“To clarify, personal projections are a future forecast rather than a bill, this customer hasn’t been charged that amount incorrectly.”

A customer received a bill projection of £5,000 a month

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A customer received a bill projection of £5,000 a monthCredit: Getty
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