It said: “Government should ensure, through its agencies, that any changes are communicated well, giving sufficient notice with complete and consistently correct information. We all know this didn’t happen.
“If the PHSO finds Maladministration, he will then proceed to phases two and then three of the investigation.”
The PHSO has explained the second stage would involve deciding whether maladministration led to “injustice” for those who have raised the issue.
Subsequently, if progressed, the third stage would involve making recommendations to remedy the matter.