Who has been impacted?
This morning’s issues have seen users unable to log into their Santander internet banking accounts.
As per DownDetector, the issues are mainly found in London but are also being seen elsewhere in the UK:
Fuming users flood social media
Santander UK users have flooded X with complaints as they are unable to access the online banking service.
One wrote: “Can’t log in to online banking here either. Just keeps loading and loading then times out. Really annoying!”
While another raged: “YOU NEED TO GET ONLINE BANKING BACK PRONTO, I HAVE NO ACCESS TO MOBILE APP. BANKS CLOSE BUT SYSTEMS ARE JUST NOT FOOLPROOF TO DO THAT FOR ELDERLY LIKE ME DISASTER WAITING TO HAPPEN.”
Can you claim compensation?
Banks do not have a fixed compensation scheme for service disruption.
However, depending on how much it has affected you, you may be entitled to some money back.
It is worth gathering evidence of your problems so you can make a formal complaint to Santander directly.