Restaurants Track and Trace data Securys – BigHospitality.co.uk


The burden on the hospitality, leisure and tourism sectors increased dramatically last Friday (25 September) with the government making it mandatory to collect customer information for the NHS Test and Trace programme. Until Friday, patrons were not legally required to provide their details though businesses were encouraged to collect it.

Businesses collecting customer data – many of them small – have to register with the Information Commissioner’s Office (ICO), which will charge them fees ranging from £40 to £2,900. The new government demand opens all these businesses to scrutiny of how they handle customer data and to the threat of prosecution by the ICO, which has many powers including fines and even criminal action for non-compliance.

Many smaller businesses will struggle to meet contact tracing requirements starting this week. They are expected to act quickly to comply. But they need to be careful to protect the personal data that they are collecting. Here are five tips to help restaurants manage data. 

1. Only collect the data you need, nothing more

Only the required information should be collected and stored for Test and Trace. This includes arrival time and, where appropriate, departure time. Knowing these times helps to help reduce the number of people who have to be contacted if it’s necessary to trace people later.

2. Let customers know what you are doing with their data

Make sure you display a privacy notice, making it clear exactly what you are doing with customer data. When you re-use advance booking data to speed things up, you have to let customers know you are doing this. When you’re asking for their data, customers must be told why their data is being collected, how it will be protected and how long it will be kept. It should also be made clear that it will be shared with the NHS Test and Trace system when required.

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