Claimants will need to explain why they think the decision is wrong and send copies of any further evidence they’ve got if they think it will help their case.
Once this has been done, the DWP will look at the decision again and claimants will be sent a mandatory reconsideration notice to let them know the outcome of the reconsideration.
Should claimants still be unhappy with a decision following this, they may be able to appeal.
Appeals can only be done against benefit decisions where claimants have received a mandatory reconsideration notice.
To appeal against a DWP decision, claimants will need to send a copy of the mandatory reconsideration notice and a SSCI form (which can be found on the Government’s website) to HM Courts & Tribunals Service.