'Mass confusion' at $1.6B Moynihan Train Hall after every ride listed for same track – New York Post


Wait — which track is my train?

Rail passengers were left baffled at Moynihan Train Hall earlier this year, when one day every train was listed as being on “track 19.”

“This caused mass confusion and people to miss trains,” a passenger complained to the Long Island Rail Road on March 9, according to recently released documents.

“Nobody in person customer service could help,” the complaint said.

Reps for the LIRR and Amtrak had no record of the apparent incident. The straphanger’s lament was obtained by The Post through a Freedom of Information Law request for passenger feedback to the LIRR regarding the new train hall.

Among the dozen comments submitted, some customers said they had trouble finding their way around.

“Hopefully they can add signs soon that say front of train because there was no signage and as a result I was at the back and couldn’t get off at my stop!” one said.

Moynihan Train Hall
The passengers saw the trains all listed on track 19 at Penn Station.
Helayne Seidman
Some passengers said in feedback comments that they were confused about what cross-streets to access the trains at.
Some passengers said in feedback comments that they were confused about what cross-streets to access the trains at.
Helayne Seidman
One rider claimed customer service was no help with the track listing problem.
One rider claimed customer service was no help with the track listing problem.
Helayne Seidman

Another rider asked: “where do enter to catch trains — still 34th & 7th Ave ? [sic]”

Moynihan Train Hall, named for the late Sen. Daniel Patrick Moynihan, who died in 2003, is accessible from Eighth Avenue and 32nd and 33rd streets.

But it wasn’t all bad.

Despite its $1.6 billion price tag — which included zero added rail capacity — several passengers gave the light-filled space a thumbs-up.

The LIRR and Amtrak said they had no record of the incident.
The LIRR and Amtrak said they had no record of the incident.
Spencer Platt/Getty Images
Some of the feedback on the new train station has been very positive.
Some of the feedback on the new train station has been very positive.
Michael M. Santiago/Getty Images
Moynihan Train Hall
The facility is named for the late Sen. Daniel Patrick Moynihan, who died in 2003.
Helayne Seidman

“Awesome job,” one wrote. “So nice!” added another.

And one commuter exulted over receiving the “BEST CUSTOMER SERVICE of my life,” when a worker helped retrieve her lost wallet.

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“Without Chris’ help I would have gone home and started cancelling credit cards. […] I hope you can give him a gold star for yesterday. He earned it!”



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