This year, thousands of women collecting the state pension found out they were being paid less than they ought to be.
Some have won tens of thousands of pounds back and had their pensions increased by hundreds of pounds a year.
But many have been denied a full rebate – despite missing out on a better pension for more than a decade.
The scandal, unearthed by former pensions minister Sir Steve Webb and This is Money’s pension and investing editor Tanya Jefferies, found that tens of thousands of wives, widows and divorcees were not claiming the minimum pension they were entitled to via their husband’s work record.
Struggle: Wendy Bowles, 81, (pictured with husband Derek, 84) may have missed out on as much as £17,000. She was repeatedly admitted to hospital after struggling to afford heating
We are urging these women to fight for their pension payback.
Women who retired under the old state pension system before April 2016 can claim a rate equivalent to 60 per cent of their husband’s basic state pension.
This married woman’s rate is currently worth up to £80.45 a week. Widows and divorcees can claim the full rate their husband claimed — currently a maximum of £134.25 a week.
The married woman’s rate was paid automatically to wives when their husbands reached state pension age after March 17, 2008. Those who did not get the increase because of Government error are able to receive every penny they missed out on.
But those who were entitled to the rate before that date were supposed to make a claim themselves. As a result, they are able to claim back only the money they missed out on over the past 12 months.
It is these women that we are urging to make a formal complaint of maladministration to the Department for Work and Pensions (DWP) — and then, if need be, escalate it all the way to the Parliamentary and Health Service Ombudsman.
We revealed earlier this year that many wives may have missed out because the vital forms were sent to their husbands when it was time to claim.
I couldn’t afford to heat my house
Wendy Bowles could have dearly done with the extra pension pay she missed out on for close to 20 years.
The retired medical secretary, 81, was repeatedly admitted to hospital after struggling to afford heating.
Wendy and husband Derek, 84, survive on their state pensions after they lost their home and retirement fund when the family dog food business collapsed.
Wendy and husband Derek, 84, survive on their state pensions after they lost their home and retirement fund when the family dog food business collapsed
But when she turned 80, the DWP sent Wendy a letter to say she could have been receiving a bigger pension based on Derek’s full work record.
She has since had her rate increased by around £20 a month and she has had a back-payment for 12 months of £865.76. But her family fears she may have missed out on as much as £17,000.
Wendy, who lives in a rented converted farm building in the Yorkshire Dales, says: ‘It is robbery.
They have taken all that money over all those years. I could have desperately done with it. It was very, very cold and the radiators were just about on.
‘I went into hospital umpteen times for chest infections and pneumonia. We have struggled tremendously over the past few years.’
Derek, her husband of more than 60 years, says he does not remember ever receiving the claim form.
Millions paid back but more is owed
An estimated £20 million has already been paid back to women who missed out, and Sir Steve estimates this figure could rise to £100 million.
Rebates handed to those who the Government should have paid automatically so far average around £10,000.
The scandal has seen the DWP face difficult questions about how it previously turned away women asking for their fair share.
One woman, aged 75, told Money Mail that DWP staff rejected her 20 times before finally giving her a 40 per cent increase.
The ombudsman does not have the power to order the DWP to pay every woman what they missed out on; it can only tell the government to pay compensation to complainants.
The amount depends on the severity of the injustice and only the most devastating see compensation of more than £10,000 paid out.
The ombudsman aims to investigate most cases within three to six months, and completes 98 per cent within a year.
Complaints are stacking up
Lesley Pugh has had her complaint against the DWP lodged with the ombudsman. If it rules in her favour, it could pave the way for others to receive compensation cash.
She estimates she missed out on more than £20,000 because she did not know she could claim a pension based on her husband Tony’s record of National Insurance contributions.
Grandmother-of-two Lesley, 76, first collected a small state pension in 2006 before Tony, 78, was able to claim his in April 2007.
The couple, who have been married for 56 years and live near Folkestone, Kent, say they were never aware of the entitlement and do not remember seeing the claim forms.
Ignored: Many wives may have missed out because the vital forms were sent to their husbands when it was time to claim
Lesley says: ‘I got a pathetic amount of pension. It really riles me. It’s appalling. Obviously, if I had had a claim form like that, I would have acted on it.’
Lesley only realised she had been missing out when she heard Sir Steve talking about it on the radio in May. It then took six calls over two months to get her pension hiked from £41.46 to £85.32 a week.
Yet, while she missed out on a better pension for 13 years, the DWP could only backdate her claim a year, leaving her with £2,481.36.
Her husband Tony says: ‘It’s a victimisation against wives who raised their families and had no opportunity to go to work.’
Lesley says she escalated her complaint to the ombudsman because the DWP needs to make sure no other women miss out.
She says: ‘A lot of people of my age won’t be in a mental or physical state to do this and have the time and effort to get their complaint in. I do think the DWP are relying on time here, and hoping that we will all become so frail and out of energy that we won’t be able to do it.’
And she urged other women to fight back, adding: ‘I say: go for it. Do not get fobbed off. They aren’t going to do it for you.’
How many have been underpaid state pensions?
A This is Money investigation revealed a string of women who have been underpaid their state pension, but are they just the tip of an iceberg?
Earlier this year, our pensions agony uncle Steve Webb and pension and investing editor Tanya Jefferies joined Simon Lambert and Georgie Frost to tell the stories of the women paid thousands less in state pension over the years than they should have been – and discuss their probe.
Denied life-changing sums
Meanwhile, Marion Stafford had her pension increased from around £49 a week to around £81 after reading the first story on the scandal in the Daily Mail in May. Yet she also fears she has lost out on more than £20,000 since her husband turned 65 in 2007.
Now make your voice heard
Step 1. Make a formal complaint of maladministration to the Department for Work and Pensions (DWP). Explain how you missed out because the
DWP did not run the system properly. Was your claim form sent to your husband for example, or should Government records have shown you were due the higher rate?
Or it may be you had no reason to suspect the Government would not pay you the top rate available, or that the law change in March 2008 showed the DWP knew some women were missing out.
Send your complaint to the pensions minister at: Guy Opperman MP, DWP, Caxton House, Tothill Street, London SW1H 9NA
Step 2. If the DWP rejects your complaint, you can then escalate it to the Parliamentary and Health Service Ombudsman.
To do this, visit ombudsman.org.uk/ making-complaint or call 0345 015 4033.
You will also need ask your MP to refer your complaint to the ombudsman.
Former pub landlady Marion, from Angmering, West Sussex, says many of her friends had heard nothing and missed out, too. She says: ‘I defy anyone in government to show where this information was readily available to the ordinary person.’
Her husband of 46 years, Ron, 76, adds: ‘If they had told us, we would have obviously claimed it.’
Malcolm Finnis, 81, is fighting for more than £5,000 after his wife found out that she could have had a better pension for 14 years.
Malcolm, from Eastbourne, has taken the case twice to tribunal but, in both cases, the judges ruled in the DWP’s favour.
He says: ‘We were prevented from claiming in 2004 because the DWP’s maladministration meant we did not get the forms.’
His wife, who does not want to be named, has only been able to claim back £782 for a year of missed payments.
Jack Dromey, shadow minister for pensions, says: ‘The women concerned are the best of Britain. They deserve better than to be denied the money they worked so hard for all their lives to enjoy in retirement.’
Process ‘reeks of unfairness’
Pensions lawyer Jennie Kreser, a consultant to Laytons LLP, says wives who missed out may have a case if they could show documents that directly affected them were sent to their husbands.
She says: ‘That reeks of unfairness and a paternalistic approach which may have existed in the past, but was considered normal at the time.’
She also says there is a ‘clear unfairness’ between women who had to claim the increase before March 2008 and those who should have received it automatically afterwards.
But she says this was not necessarily maladministration, and adds: ‘A line has to be drawn somewhere, and there will always be winners and losers. However, in this case, the cliff edge is extremely high indeed.’
The DWP says women were told they may qualify for a state pension based on their husband’s contributions ahead of them turning 60.
Claim forms were included in documents sent to the husband four months before he reached state pension age.
A spokesman says: ‘Married women whose husbands reached state pension age after them, but before March 17, 2008, were required by law to make a separate claim.
Once an application is made, women can receive a backdated payment but the law limits that backdating to a period of 12 months.’
Why it is time to right this wrong
By SIR STEVE WEBB (Partner at LCP pension consultancy and former pensions minister)
You would imagine that once you claim your state pension, the Government will pay you whatever you are due. But this year we’ve discovered that this is not the case for tens of thousands of married women.
Under the old state pension system, a married woman was entitled to a basic state pension at 60 per cent of the rate paid to her husband. But prior to a rule change on March 17, 2008, this pension was not paid automatically.
Women who had already claimed a pension when they turned 60 had to fill in exactly the same claim form again when their husband turned 65 in order to qualify for an uplift.
Incredibly, as Money Mail discovered this year, the practice back then was to issue two claim forms to the husband when he turned 65, rather than send one directly to his wife. As a result, many thousands of women missed out and never got the higher pension to which they were entitled.
Given the complexity of the old state pension system, it can be extremely difficult for people to know if they are on the correct rate or not. So the onus should have been on the Government to make sure this happened.
It is time for the Government to right this wrong. It has the records to identify the women who have missed out and could pay them the missing pension they would have received.
If the Government won’t budge, then I hope that the Parliamentary Ombudsman will look into this clear case of maladministration which has cost thousands of married women millions of pounds.
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