Industry

Marks and Spencer to cut down on plastic coat hangers after customers complained


The chain will trial sending out online orders without them – and is already displaying some clothes on tables. It was swamped with criticism about items shipped out, especially lingerie, nightwear and children’s clothes.

One shopper posted a photo online of plastic packaging, saying: “Coat hangers for pyjamas?! Come on, M&S, you can do better than this.

Another shopper agreed following a delivery: “No need to send knickers on hangers!”

Customers also said they had them foisted on them in shops – and couldn’t return items without them.

M&S said some hangers were made of part-recycled plastic and all could be returned to stores to be made use of.

It added: “We are looking at ways to remove them.”





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