Landlords will be held more accountable under a new charter set out today, the government has said.
Housing Minister Robert Jenrick said new guidelines have been drawn up with the victims of the Grenfell Tower blaze in mind.
He said the Social Housing White Paper would “deliver on the commitment we made to the Grenfell community that never again would the voices of residents go unheard”.
The reforms include a charter setting out what residents can expect from their landlord, including to be safe in their home and know how the landlord is performing in areas such as repairs, complaints and safety, and how money is spent.
The documents also pledge that complaints should be dealt with promptly and fairly, and tenants should expect to be treated with respect alongside the backing of a consumer regulator.
Alongside these promises, residents have also been told they will have their voice heard by their landlord and will have a good quality home and neighbourhood to live in.
Mr Jenrick also announced a consultation on making smoke and carbon monoxide alarms mandatory in all rental properties.
He said the reforms will bring “transformational change” that will give social housing residents “a much stronger voice”.
He added: “I want to see social housing tenants empowered by a regulatory regime and a culture of transparency, accountability, decency and public service befitting of the best intentions and deep roots of social housing in this country.”