iPhone upgrade locks Absa clients out of banking app – 702


Absa clients who use iphone were locked out of their app this week.

Absa managing executive customer value management Christine Wu explains why and how you can solve it.

She says a small number of customers have been affected.

Unfortunately during our recent update of our Absa app, a very small number of our customers, their device details were erroneously erased and this is strictly linked to users that are using IOS devices, in other words Apple phones.

Christine Wu, Managing executive customer value management – Absa

So the result is they have to re-link their app to their device. You can do this yourself within two minutes. What we have done is post a video so customers can help themselves and included messages on our social media.

Christine Wu, Managing executive customer value management – Absa

Click on the link below to hear more….




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