Insurance group Direct Line is to cut 800 jobs from a number of sites across the UK as part of a £50m cost cutting drive, it said on Wednesday.
The company said last November that it would look to cut £50m of annual costs, but did not say at the time whether that would involve job cuts.
A spokesperson said on Wednesday: “Like many companies we are having to prepare for changes in the way we operate reflecting changing customer behaviour where people are increasingly opting to interact with us digitally.”
“We are therefore proposing a number of changes across the business which sadly mean the loss of jobs for some of our people,” the spokesperson added.
The job cuts were first reported by Sky News.
They come as the UK personal insurance industry grapples with rising claims costs and relatively weak growth in premiums, which is putting profits under pressure.
Insurers say that the use of more technology in cars has driven up repair costs, while the recent flooding across the UK is expected to drive up home insurance claims.
Direct Line chief executive Penny James, who has been in the job for a year, said last November that she wanted the company to work in a “faster and nimbler way,” with more accurate pricing and better customer service.
The company employs about 11,000 people in the UK.