Home-movers wait average of eight days to get broadband connected, survey finds


HOME-movers have to wait an average of eight days to get broadband up and running, a survey found.

PlusNet customers usually waited longest — an average of 9.9 days, compared with Virgin Media, swiftest at 6.6 days.

Home-movers wait an average of eight days to get broadband up and running, a survey has found

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Home-movers wait an average of eight days to get broadband up and running, a survey has foundCredit: Alamy

Across Britain, those in Bristol face the worst delays — of 15 days.

While those in Edinburgh and Brighton came out best with five days.

Uswitch.com, which carried out the poll, said: “It makes the moving process more torturous.”

Some companies such as PlusNet and Vodafone said they offered users mobile dongles to make up for the wait

Uswitch.com said: “Moving house is one of life’s most stressful experiences, and a long wait for a broadband connection can only make the process more torturous.”

“The amount of time it will take to get your new connection set up depends on your provider and where you live.

“So spare a thought for the poor people of Bristol.

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“They spend more than two weeks on average without a connection.”

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