Gupshup acquires New Jersey-based Dotgo to strengthen platform, enter new markets


MUMBAI: Conversational messaging startup Gupshup has acquired New Jersey-based business messaging solutions provider Dotgo in a majority stock deal.

Dotgo offers rich communication services (RCS), a ‘next-gen’ communication protocol with features such as group chats, video, audio, and images that’s aimed at replacing SMS messages. The company, whose partners include Google, Mavenir, Synchronoss, Vodafone, and Orange, helps brands integrate this technology into their customer communications, sales, support, services, and other business processes.

Dotgo will strengthen Gupshup’s conversational messaging platform, which helps businesses and developers build customer experiences, the company said in a statement. Gupshup also plans to leverage Dotgo’s experience and presence in Africa to expand there.

“Conversational experiences are becoming the key to business-customer interactions and the RCS messaging channel is a critical enabler,” said Beerud Sheth, cofounder and chief executive, Gupshup. “Dotgo’s product innovation, market traction and thought leadership in the RCS ecosystem is truly impressive. Together, we’ll be able to offer a broader range of conversational messaging solutions to businesses and developers.”

The acquisition comes at a time when Gupshup is planning a potential initial public offering (IPO) in the US next July.

The company closed a
$240-million secondary round of fundraising led by investment firms Tiger Global and Fidelity in July. The round followed a
$100-million primary fundraise in April from Tiger Global that made the 17-year-old company a unicorn. Gupshup raised both rounds at a valuation of $1.4 billion.



Founded in 2004, the company provides AI-powered voice bots on messaging apps and powers over six million messages a month. It is present in India, South America, Southeast Asia, Middle East, Eastern Europe, Africa and the United States. Gupshup’s suite of solutions also includes messaging APIs, bot-building tools, a scripting engine, an omnichannel inbox, and conversational experiences.

Inderpal Singh Mumick, cofounder and CEO of Dotgo, said, “We started Dotgo to create APIs that make it easy for brands and other players in the ecosystem to adopt RCS, while taking care of and hiding all the backend complexity from our customers. With the addition of RCS, Gupshup will undoubtedly be the strongest IP messaging company, and thus help us accelerate our mission.”



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