A MUM was left appalled after she and her one-year-old son were forced to sleep on a “disgusting” Travelodge mattress – which was stained with “blood, pee and the results of a dirty weekend”.
Amy Davison and her partner Dean Pennington, 29, took one-year-old Joe on a family getaway to Blackpool on November 3 but cut the trip short after finding the dirty bedroom.
The 29-year-old booked a family room at Blackpool South Shore Travelodge, but later discovered the ‘results of more than one dirty weekend’ hidden under the bed sheets.
After a poor night’s sleep, Dean decided to check out the mattress, which is when he discovered the yellow and brown stains on each side – as if ‘it had been flipped’ to hide the damage.
The couple complained and were offered a £27 refund and free breakfast for their next visit – but Amy claims they have been put off staying in hotels all together.
In a follow-up email, Travelodge then asked if Amy was ‘still dreaming of the comfy king size Travelodge Dreamer bed’ – though Amy says they would more likely be having nightmares.
Travelodge have since apologised and confirmed that the tarnished mattress has since been removed.
Amy, from Durham, County Durham, said: “It was pretty disgusting. We feel completely violated by the whole experience.
“[The stains were] definitely the result of more than one dirty weekend, to say the least.
“Blood stains were on the side that had been flipped [and] there was definitely pee on it too. There was a bit of everything.
“This wasn’t a case of it just happening. You expect a few marks here and there, but this was disgusting.
“Dean had a look at the bed and we saw how disgusting it was. It was both sides and it’d be flipped.”
Before they discovered the nasty marks on their mattress, Dean and Amy noticed their window was leaking and the bathroom smelled foul.
They claim it was a ‘health hazard’ and they were ‘disgusted’ by the experience.
Amy said: “I wasn’t very happy with it to start with because there were a few problems with the room.
“They’d given my one-year-old a camp bed to sleep on which wasn’t appropriate, the window was leaking and the bathroom smelled of drains.
“We didn’t suspect anything else but my partner had had a bad night’s sleep.
“Surely housekeeping have seen that. This wasn’t something that had just happened, it’s something that has been hidden and ignored by the hotel.
“I was disgusted when we saw the mattress and to be honest, we were covered in bites.
“You can accept a few marks here and there, but it wasn’t. I slept in that – it’s a health hazard.”
After complaining, they were told they could expect a refund and a free breakfast when they booked with Travelodge again, but Amy has vowed to never go back.
Shortly after they returned home, she then received an email where Travelodge claim ‘we think our bed is the bee’s knees’.
Amy said: “I wouldn’t book there again. The hotel wasn’t overly helpful.
“We had a lovely time [at] the Illuminations on the Sunday night which the little one loved and we went to Madame Tussaud’s and the Sea Life Centre.
“But we had planned a whole day including the zoo and Blackpool Tower, but we felt dirty so went home at dinner time instead and had to go back this Sunday to finish off the things we’d planned.
“It’s certainly made us think we’re not staying in anymore hotels again. It’s put us off.
“I even received an email from them saying they’re sure I was dreaming of the mattress I’d slept on and would I like 15 percent off buying one.
“That was rubbing it in. I was more likely to be having nightmares – I was dreaming for all the wrong reasons.”
A Travelodge spokesperson said: ‘‘We are sincerely sorry that we did not deliver our normal high standard of service to Miss Davison during her recent stay with us.
“We have apologised to Miss Davison, fully refunded her booking and also made sure that the team receives the appropriate retraining on our cleaning process.
“We have also replaced the mattress and an independent company confirmed there was no evidence of bed bugs.”
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Sun Online Travel contacted Travelodge for additional comment.