Easyjet passenger furious to find EVERYTHING in her luggage was wrecked after finally getting her lost bag back


An easyJet passenger was left fuming after the airline lost her suitcase – only to return it completely destroyed.

Eloise Walsh returned from Malaga to London Gatwick on September 15 when her luggage went missing.

 Eloise was left stunned after her lost suitcase was returned broken

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Eloise was left stunned after her lost suitcase was returned broken

The airline found her bag three days later, which they then sent to her.

However, she was stunned to find her luggage had been completely destroyed, as well as the contents.

In a video posted to Twitter, she wrote: “I did wonder why all of this packaging was all over it, but here it is.”

She then showed her suitcase which had a large crack down the middle with chunks of the outer plastic case missing.

 Her work phone screen was smashed from the suitcase

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Her work phone screen was smashed from the suitcase
 Cream had also exploded over her clothes and bag

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Cream had also exploded over her clothes and bag
 Eloise said she was unable to return some of the dresses she hadn't worn

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Eloise said she was unable to return some of the dresses she hadn’t worn

The damage to her suitcase was so extensive that her plugs had been smashed, as well as her work phone.

She also explained that three of her new dresses – which she was going to return – had been destroyed with cream which had exploded in the bag.

Other damage included a crumpled sunglasses case, as well as many of her shoes and bags being crushed and stained.

She said: “Oh and it gets better. You’ve also squashed my favourite pair of shoes, which again, were not cheap.

 The damage even smashed her plugs

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The damage even smashed her plugs
 She complained on Twitter after everything inside was destroyed

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She complained on Twitter after everything inside was destroyed
 EasyJet apologised for the damage to her items, which included her expensive shoes

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EasyJet apologised for the damage to her items, which included her expensive shoes

“Completely and utterly squished.

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“My favourite beach bag – again, completely ruined.”

She added: “Massive thank you for making me pay for priority when all you were going to do was lose my belongings and mess up everything”.

EasyJet responded on Twitter, apologising for the damage and recommending she contact the Damaged Luggage team.

If an airline breaks your suitcase , you can make a claim up to £1,150.

Holidaymakers have shared their own horrifying images of smashed and damaged suitcases.

Craig Coop said he was “appalled” to find his £200 suitcases “crushed”.

Sun Online Travel has contacted easyJet for comment.





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