The chatter on Twitter is fierce: Disney+, the newest streaming service, was hacked.
Except that Disney says it wasn’t.
The service, which launched last week, amassed 10 million subscriptions in one day, but many still haven’t been able to get through and sign up. Tech news website ZDNET found accounts offered for sale on hacking forums.
Disney says it takes the privacy and security of users’ data very seriously, “and there is no indication of a security breach on Disney+.”
Try telling that to the crowd on Twitter.
Disney says the incidents discussed on Twitter “most likely” occurred “as a result of an unauthorized individual re-using a customer’s email/password combination gathered during previous security incidents.”
Disney said that if its systems notice suspicious login activity on a user’s online account, as a precaution, “we will lock their account and request a password reset.”
However, reader David Bekendorf said that when he clicked on the Disney+ app to change his password, “it clearly warns you that any change made will be used across the entire Walt Disney Company. So when I created my Disney+ with a unique password, it locked me out of MyDisneyExperience and my Disney Vacation Club website access. When I changed my DVC, it in turn changed my Disney+.”
It’s a good reminder to use unique passwords at every account because all a hacker needs is one poor password to break in. Many deal with the onslaught of passwords by using a password manager such as Dashlane or 1Pass.
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Tech issues that marred the launch Nov. 12 have yet to be fully tamed. On Twitter, many complained of not being able to reach customer service. USA TODAY found a 60-minute wait Monday to reach a customer service rep on the phone, or 30 minutes for live chat.
Disney’s terms of service allow for four simultaneous streams on different devices, and seven different people can share a screen name.
Disney+ is the studio’s big bet to take on Netflix. First-run films produced by Disney and its subsidiaries will bypass Disney-owned TV channels such as ABC, the Disney Channel and Freeform and stream on Disney+, unless they are R-rated.
Disney+ is billed as a family-friendly service. More adult-oriented films will probably end up on Hulu, which is owned by Disney.
Beyond the Disney catalog and made-for-streaming productions, Disney+ is marketed as the home for films and TV shows from Marvel, Pixar, National Geographic and Lucasfilm’s Star Wars universe.
The Disney+ service is the highest-profile streamer of the year, following the launch of Apple TV+ on Nov. 1. Coming in 2020: HBO Max from Warner Media and Peacock from NBC/Universal. Reruns of “Friends” will go to HBO Max, and “The Office” is headed to Peacock.
Follow USA TODAY’s Jefferson Graham on Twitter, @jeffersongraham