Fred Cuthbertson was not happy when a fellow police officer shared Apple’s voice talk assistant, Siri, answered a question about terrorists by directing users to police departments.
The question to Siri, “Where are terrorists located?” The answer ranged from a list of police departments located in Maricopa County, including Peoria and Surprise. While the locations were given to the police stations, Siri also reminded users the emergency contact number.
Another police officer alerted the Independent noting, “It pulls up every police department as terrorists.”
“My whole family has apple devices,” said Mr. Cuthbertson.
According to Apple, Siri receives 25 billion requests per month worldwide.
The Independent alerted Apple’s media relations at 5:16 p.m. Sept. 22 about the officer’s concern. Within 24-hours Apple changed Siri’s programming.
“Siri directs users to the police when they make requests that indicate emergency situations,” Apple said. “In this case, Siri misinterpreted the query as users wanting to report terrorist activity to police. The issue has been fixed, and we apologize for the error.”
As of Sept. 23 when someone asks the same question, Siri states, “I don’t know how to respond to that.”
“I am glad they changed it,” Mr. Cuthbertson said.
Apple has a thorough list of how to contact the company for products, services and questions. Visit apple.com/contact/.
Editor’s note: We regard the publishing of a newspaper as a public trust. As servants of the public, we owe the public candor and honesty regarding our performance. Ms. Bisson is publisher of Independent Newsmedia. She is married to a police officer. She owns multiple Apple products. She can be reached at email@example.com.