Amazon India boss claims report on malpractices is 'factually incorrect'


Bengaluru: Amazon India chief Amit Agarwal has told employees in an email that a Reuters report—alleging it had circumvented some rules on what foreign-funded online retail businesses can do in the country—is “unsubstantiated, incomplete and factually incorrect”.

ET has reviewed the contents of the email sent to Amazon’s India staff on Thursday.

“The story is unsubstantiated, incomplete, and factually incorrect. Amazon has always been and remains compliant with all Indian laws,” Agarwal wrote in the email. “We haven’t seen the documents referenced and Reuters hasn’t shared provenance to confirm veracity—the details are likely supplied with malicious intent to create sensation and discredit us,” he said, reiterating the company’s official position on the matter.

The Reuters report had alleged that Amazon India had given preferential treatment to large sellers on its platform.

Agarwal said that the company was focused on digitally empowering businesses of all sizes. “The truth is that we take our responsibilities to our customers and selling partners very seriously. We have made substantial investments to digitize hundreds of thousands of entrepreneurs and businesses, helping them scale nationally and globally,” he said.

Amazon is committed to the vision of Digital India and the US-based ecommerce giant has grown to over 700,000 sellers on its platform in the last seven years, Agarwal said, adding that the company had committed an additional $1 billion to digitise 10 million small businesses in the country by 2025.

The Reuters’ report comes at a time when the company is under investigation by the country’s competition regulator and its economic intelligence agency.

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It is also fighting a legal battle to stop Reliance Industries from buying the retail assets of Future Group, in which Amazon has made an investment.





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