ADVERTORIAL: 5 business improvement ideas to transform your pick-pack-dispatch process


Let’s face it, the pick-pack-dispatch department is usually the last in line for investment and yet it’s a vital part of your business, making a big difference to the customer experience.

Costly mistakes as a result of orders not dispatched on time, the wrong product picked, the wrong address used, or the wrong carrier selected, all emanate from here.

Here are five ways to transform your pick-pack-dispatch process into a high performing, value add department – whether your market is B2B or B2C, and regardless of whether you’re shipping to the UK, Europe or worldwide.

1. Invest in a multi-carrier shipping platform and unlock a world of benefits

Like many businesses, you may still be using individual carriers’ systems to book and manage orders. When dealing with multiple carriers this can be complicated and time-consuming. Moving to a multi-carrier shipping platform like myCCL allows mail, parcels and pallets to be booked from one system.

With instant access to the UK’s leading carriers, the added advantage is you can offer customers an even greater range of services. Plus, all shipments are tracked from a single dashboard and this saves hours for customer service teams handling order enquiries. At the end of the month, carrier performance and spend are served up in one report.



Multi-carrier shipping platforms provide greater choice
Multi-carrier shipping platforms provide greater choice

2. Save time and money by properly setting up your ERP fields

It’s estimated during 2021 the number of commercial invoices produced in the UK will jump from 50 million to 300 million. With each one adding upwards of 20 minutes of admin time, there’s understandable concern about the impact on the dispatch process and lead times.

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Making sure your ERP can produce commercial invoices electronically is vital. As each commercial invoice requires customer and product specific information – commodity codes, EORI numbers, contact details, country of origin and more – spending the time setting up your ERP in advance will save you countless hours down the line. By producing the invoice in your ERP, you are perfectly placed to electronically transmit the data to the carrier when you make a booking.

3. Share data between systems to get connected

Getting data to flow between your business systems is a sure-fire way to reduce errors and increase throughput. Dispatch teams no longer have to manually re-enter data and pre-set business rules to ensure the right carrier and service are always selected – leaving everyone free to focus their time on more productive tasks.

4. Automate your label printing and improve productivity by a factor of 10

For the ultimate efficiency, myCCL’s One Click Dispatch allows you to produce the carrier label from one single click. Many of CCL’s customers are now benefiting from a faster, more streamlined dispatch process.



The pick-pack-dispatch process is vital
The pick-pack-dispatch process is vital

5. Barcode your warehouse for error-free picking

Adoption of barcode technology is a proven way to speed up processes and improve warehouse operational efficiency across goods received, put away and picking.

Goods received can be scanned to verify the correct items and quantities, before they are then labelled and scanned into a stock location. This provides product traceability and makes it easier to manage inventory.

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When picking an order, the warehouse user is directed to the correct stock location, saving time and ensuring the right stock is always picked. With fewer incorrectly packed and shipped orders you’ll have fewer returns, less overheads and happier customers.

To find out more about CCL’s technology and how to improve the pick-pack-dispatch process visit ccl-logistics.com/technology-solutions.



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